When an Emergency Happens
Hospital overwhelm, staying organised and making quick decisions under pressure. Take a deep breath, we can do this.
"The hospital just called. I need to get there now."
Everything stops when you get that call. The panic sets in, the guilt of not being there, the rushing around trying to figure out what to pack and who to call. I remember pacing the emergency room waiting area feeling completely helpless.
In a crisis, your brain goes into overdrive. You don't need to know everything right now—you just need to know the very next step.
Your Immediate Next Steps:
- Grab the Essentials: Medicare card, list of current medications and their Enduring Power of Attorney/Advance Care Directive if you have them.
- Designate One Communicator: Don't spend your time updating 15 different family members. Pick one person to be the central point of contact for the wider family.
- Ask About Discharge Early: Hospitals move fast. The moment they are stable, ask the social worker what the discharge plan looks like. Do not agree to take them home if it is not safe.
Advocating in the Hospital
Doctors and nurses are incredibly busy. You are your parent's best advocate. Don't be afraid to ask questions, take notes and ask them to explain things in plain English. If you don't understand a medical term, say, "Can you please explain that to me like I'm a 5-year-old?"
If the hospital tries to discharge your parent and you know they cannot cope at home, you have the right to say, "It is not a safe discharge." This forces the hospital to arrange a SAS - Single Assessment Process or transitional care.
Frequently Asked Questions
The Essential Hospital Ready Organiser
When things move quickly, it’s hard to think clearly. This guide helps you have everything ready ahead of time; from important medical details to a few comforting essentials so you’re not scrambling when it matters most.
- Essential documents list
- Questions to ask the doctor
- Discharge planning guide
Your Parent's Medical History Organiser
You know those moments when you're asked the same questions again and again… and your mind goes blank? This checklist helps you keep everything in one place. Their medical history, medications and important contacts so it's always there when you need it.
Suggested Reading
More advice and guidance for this stage of the journey.
Hospital Discharge to Aged Care: Why You Shouldn't Rush it
Hospitals will often push for a quick discharge once a patient is 'stable'. But stable doesn't mean safe. Here is why you must stand your ground and how to do it.
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What to Do When a Parent Has a Fall at Home: Immediate Steps
The phone call every daughter dreads. Beyond calling 000, here is what you need to do in the first 24 hours to ensure they get the right ongoing support.
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Preparing for the SAS Assessment: A Guide for Australian Families
The acronyms alone are enough to make your head spin. Here is a plain-English breakdown of what the new SAS (Single Assessment System) is, how to prepare, and what to expect on the day.
Read article