When an Emergency Happens
Hospital overwhelm, staying organised and making quick decisions under pressure. Take a deep breath, we can do this.
"The hospital just called. I need to get there now."
Everything stops when you get that call. The panic sets in, the guilt of not being there, the rushing around trying to figure out what to pack and who to call. I remember pacing the emergency room waiting area feeling completely helpless.
In a crisis, your brain goes into overdrive. You don't need to know everything right now—you just need to know the very next step.
Your Immediate Next Steps:
- Grab the Essentials: Medicare card, list of current medications and their Enduring Power of Attorney/Advance Care Directive if you have them.
- Designate One Communicator: Don't spend your time updating 15 different family members. Pick one person to be the central point of contact for the wider family.
- Ask About Discharge Early: Hospitals move fast. The moment they are stable, ask the social worker what the discharge plan looks like. Do not agree to take them home if it is not safe.
Advocating in the Hospital
Doctors and nurses are incredibly busy. You are your parent's best advocate. Don't be afraid to ask questions, take notes and ask them to explain things in plain English. If you don't understand a medical term, say, "Can you please explain that to me like I'm a 5-year-old?"
If the hospital tries to discharge your parent and you know they cannot cope at home, you have the right to say, "It is not a safe discharge." This forces the hospital to arrange a SAS - Single Assessment Process or transitional care.
Frequently Asked Questions
The Essential Hospital Ready Organiser
When things move quickly, it’s hard to think clearly. This guide helps you have everything ready ahead of time; from important medical details to a few comforting essentials so you’re not scrambling when it matters most.
- Essential documents list
- Questions to ask the doctor
- Discharge planning guide
Your Parent's Medical History Organiser
You know those moments when you're asked the same questions again and again… and your mind goes blank? This checklist helps you keep everything in one place. Their medical history, medications and important contacts so it's always there when you need it.
Suggested Reading
More advice and guidance for this stage of the journey.
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Discover how eligible Victorian and NSW Seniors Card holders can access discounted Uber rides and Uber Eats offers. Learn who's eligible, how to apply, and why it can help older Australians stay independent.
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5 Hidden Safety Hazards in Your Parent’s Home (And How to Fix Them This Weekend)
We often think of home safety as grab rails and ramps. But the most common reasons for a hospital admission are usually the small, hidden hazards we walk past every day. Here is what to look for and how to fix it this weekend.
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The Pharmaceutical Benefits Scheme (PBS): A Simple Guide for Families Supporting Ageing Parents
Understand how the PBS works, who is eligible, and how it can save your family money on your ageing parent's prescription medicines.
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